All Set For Baby

Free delivery on all purchases over $100 /
365 day returns / Safety certified

Free delivery on ALL Purchases over $100 /
365 day returns / Safety certified

FAQ

How do I know if the products I want to rent or buy is actually available?

Our fully automated booking system will notify you instantly of availability, if your not sure simply contact customer service via one of the toll free numbers or submit your query online.

In order to ensure availability during holiday periods and on weekends we suggest you book ahead at least 1-2 months in advance.

Where are you located?


We ship across Asia Pacific however we hold stock in two primary locations:

  • Melbourne, Victoria, Australia
  • Auckland New Zealand

When are you open?

Yes, we’re open via www.AllSetforBaby.com 24 hours, 7 days a week.

Pickups and Returns are available during weekends by prior arrangement.

During business hours we ship once a day.

Do you Deliver?

Yes, All Set for Baby offers FREE delivery on all purchases, this is the lowest cost shipping out of any of the Baby Product providers across the region.

Please note that our couriers do not operate on weekends and therefore any hire or purchase items will need to be transported on the nearest weekday day before and collected the day after.

What Areas can you Deliver To?  

We deliver to all Metro and Suburban areas across Australia, New Zealand and Fiji.

Hire Items:

What happens when I am finished with my hire equipment?

Ensure that all items are returned to All Set For Baby nominated returns depot at the end of hire.  Please check you have the sunshades and rain covers from prams and strollers, adapters for travel systems, linen sets etc when returning items or leaving for collection.

Lost items will be charged to the client at cost.

What is the process when I check out of hotel?  

Upon Checkout from Hotel please leave equipment with Reception and inform All Set For Baby by SMS, phone or email that equipment is ready for collection.

Our product is still out under contract and your responsibility until such time it is returned to All Set For Baby.

Is there a cleaning Fee?

Ensure that all items are returned in a clean manner as a cleaning fee will apply to items that are soiled.

Something has broken what should I do?

Notify the All Set For Baby immediately of any items that are damaged or broken on arrival or during the hire, so that a replacement item/s can be organised without delay.

I don’t know how to fold my pram what should I do? 

Should you require assistance on how you use a Product, we have easy to follow demonstration videos available on our website.

Payment Information:

When is Payment due?

Payment for hire will be processed at time of booking, with credit card bond being released once product has been returned.

How can I pay?

All Set For Baby Accepts Pay Pal, major credit cards and direct bank transfers.  

Is there a Security Bond?

A Security Bond is required at time of purchase.  If making payment via Electronic Funds Transfer please provide your account details so that the security bond can be refunded to your account at the end of hire period.

What is the billing cycle?

All short term rentals and outright purchases are transacted up front via Credit Card. Long term rentals are transacted monthly in advance. All rental transactions attract a $50 deposit which is refunded once product is returned.

Car Restraints General Information:

Please make yourself familiar with the type of vehicle the car restraint will be fitted to.  The Make/Model and age of the car.

Please make yourself familiar where the anchor point/s are located and if an extension strap may be required.  If you are uncertain please refer to car handbook.

If multiple Car Restraints are required then multiple Anchor Points are required.

Understand the age/weight / height of child/ren so that the appropriate type of car restraint can be selected.  

See following guide:

Refer to RACV Law and Standards for Safety Restraints for Victoria here.

In Australia and New Zealand when traveling by taxi, by law, taxi drivers do not have to provide child restraints or booster seats.

However, they must ensure there is at least one anchor fitting ready for passengers who wish to supply their own. If you can, take your child’s restraint with you.

Children under 2 years do not have to use a child restraint, but they must travel in the back seat.

Children over 2 years old should be seated in their own seating position in a taxi, with their own properly fastened seatbelt if no suitable child restraint or booster seat is available in the taxi.Bottom of Form.